Refund policy

Return and Refund Policy

Effective Date: September 17, 2026

At NeatMarks, we are committed to providing high-quality beauty tools designed to enhance your daily makeup routine. We carefully inspect and package every beauty blender, makeup sponge, and cosmetic puff before shipment to ensure that your order arrives safely and meets your expectations.

We understand that sometimes a product may not be the right fit. This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested.

1. Return Eligibility

Customers may request a return within 30 days from the date of delivery if the following conditions are met:

The item must be unused, unopened, and in its original packaging.
The product must be in the same condition as received.
The customer must provide proof of purchase, such as an order confirmation email or transaction record.
Beauty products and cosmetic tools that have been opened, used, washed, or exposed to personal cosmetic products may not be eligible for return due to hygiene and safety considerations.

Because makeup sponges and cosmetic applicators come into direct contact with the skin, we prioritize customer health and product cleanliness.

2. Non-Returnable Items

For health, hygiene, and safety reasons, the following items are generally not eligible for return:

Used beauty blenders
Used makeup sponges
Used cosmetic puffs
Products without original packaging
Items damaged due to improper handling after delivery

If an item arrives defective or damaged, please contact our customer service team with photos of the product and packaging so we can review your request.

3. Damaged, Defective, or Incorrect Orders

If you receive:

A damaged product;
A defective item;
A wrong item compared with your order confirmation;

please contact us within 7 days of delivery.

Our team will review the issue and may provide:

A replacement product;
Store credit;
A refund to the original payment method.

Customers should provide:

Order number;
Description of the problem;
Clear photographs showing the issue.

4. Return Shipping Responsibility

Unless the return is caused by our error, customers are responsible for return shipping costs.

Approved returns should be shipped to:

Return Address:
HONEYTREE FOUNDATION INC
410 1ST ST SW
ROANOKE, VA 24011
United States

We recommend using a trackable shipping service when returning products. NeatMarks is not responsible for packages lost during return transportation.

5. Refund Process

Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed within 5–10 business days after confirmation.

Refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

6. Order Cancellation

Customers may request cancellation shortly after placing an order. Once an order has entered processing or shipment preparation, cancellation may no longer be possible.

If your order has already shipped, please follow the return procedure described above.